We believe in transparent pricing. Our standard charges usually include a commission on each booking and, if requested, a one-time fee for professional photography. Any optional services—like brochure design or property inspections—are clearly itemized. All fees include VAT (where applicable). We’ll provide a detailed breakdown before you sign so you know exactly what to expect.

Our management fee typically covers: • Listing creation and marketing across major holiday rental platforms • Guest communication (inquiries, bookings, check-in/out) • Coordination of cleaning and maintenance • Regular property inspections • 24/7 emergency support for guests We can also arrange extra services (e.g., welcome packs, mid-stay cleans) depending on your needs.

Our contracts are flexible. Many owners choose a 12-month term, but we’re happy to discuss shorter or longer durations based on your preferences. We want to find a commitment length that works for you.

We aim to be fair and transparent. If you need to end your contract before its expiration, any applicable fees are handled on a case-by-case basis. We’ll work with you to find a reasonable solution.

We process owner payouts on a monthly basis (or after each guest stay, depending on your preference). Once we deduct our management fee and any agreed-upon expenses, the remaining balance is transferred directly to your account. We’ll provide a clear statement for every payout.

We take a multi-channel approach to marketing. Your property will be featured on top holiday rental websites, and we’ll also utilize social media campaigns, targeted email marketing, and local advertising or PR where appropriate. Our goal is to maximize visibility and bookings.

Occupancy depends on factors like location, seasonality, and property features. We use market data and past performance to estimate realistic occupancy targets, often aiming for 20–30 weeks per year or more. We’ll discuss specific projections with you once we’ve assessed your property.

We monitor demand and market trends continuously. Our dynamic pricing strategy adjusts rates based on season, local events, and booking pace, helping to maximize both occupancy and revenue throughout the year.

Yes, you can absolutely reserve the property for personal use. We just ask you to provide us with advance notice so we can block out those dates. Regarding multiple agents, we typically recommend exclusivity to avoid double-bookings and confusion, but we can discuss arrangements that fit your situation.

We generally work on an exclusive basis to streamline bookings and ensure consistent communication with guests. However, if you prefer a non-exclusive arrangement, we can explore flexible terms.

Once we have all necessary information—photos, descriptions, rates, and availability details—we can usually have your property live within 5–7 business days. We strive to get you up and running as quickly as possible.

Professional photography can be included as part of our onboarding service or offered at a one-time fee. We typically share usage rights with you so both parties can use the images for marketing purposes. We’ll clarify ownership and usage in the contract.

We have a dedicated team available 24/7 to handle emergencies and guest queries. Our goal is to respond promptly to all enquiries—whether by phone, email, or direct booking platform messaging—ensuring guests feel supported throughout their stay.

We may include a small administrative or booking fee for guests, which helps cover our operational costs. This is always transparent and itemized in the total booking cost so guests know exactly what they’re paying for.

We focus on every detail—from cleanliness and well-stocked amenities to responsive guest communication. We also encourage feedback and continuously improve our processes to ensure each stay meets (or exceeds) guest expectations. Personalized touches like welcome hampers can also be arranged.

We actively request and review guest feedback after each stay. If a complaint arises, we address it immediately, coordinating any necessary maintenance or repairs. For damage, we manage claims through security deposits or insurance, keeping you informed every step of the way.

Our commitment to personalized service, attention to detail, and proactive communication sets us apart. We build strong relationships with both owners and guests, often going the extra mile—like organizing special surprises for anniversaries or birthdays. This level of care helps boost guest satisfaction and repeat bookings.

Yes. We provide monthly or quarterly performance updates outlining occupancy rates, revenue, upcoming bookings, and guest feedback. This keeps you informed about how your property is performing and where we can optimize further.

We partner with a trusted team of professional cleaners who understand our high standards. Wherever possible, we assign the same cleaners to each property for consistency. We also conduct random spot checks to maintain quality, as cleanliness is paramount to guest satisfaction.